Saudi Arabia to add AI agent to Tawakkalna for task execution

Saudi citizens and residents may soon be able to renew a passport or request a worker's exit and re-entry permit simply by telling an AI agent to do it, without opening the Tawakkalna app at all. That is the plan disclosed by Ahmed Alsuwaiyan, Governor of the Digital Government Authority, who described a coming shift in how the kingdom's flagship government services platform will operate.

The agent is described as accepting direct commands and then carrying out the underlying government task on the user's behalf. Passport renewals and exit/re-entry permits for workers were cited as concrete examples of the kind of bureaucratic errands the system would handle automatically.

A wallet and an agent, not just an app

Alongside the AI agent, the Digital Government Authority is also working on a digital wallet built into Tawakkalna. Together, the two features point toward a version of the app where users interact less with menus and forms and more with a single conversational interface that triggers actions directly.

Alsuwaiyan framed the authority's near-term priority around experience quality rather than simply expanding the tally of services offered through the platform. That framing suggests the agent is meant to reduce friction in existing high-volume transactions rather than to introduce entirely new categories of government services.

No launch date, pilot scope, or technical architecture has been disclosed. The announcement, made via a LinkedIn post, did not specify which model or vendor underpins the planned agent, nor how it will handle authentication, liability, or error correction when executing government actions on a citizen's behalf.

Tawakkalna has functioned for years as Saudi Arabia's central mobile gateway for identity, health, and civil-status services, making it one of the most heavily used government apps in the region. Turning it into an agent-driven system would put Saudi Arabia among the earliest governments to move beyond chatbot-style assistance and into agents that actually complete regulated administrative tasks, a step that raises the stakes on accuracy and auditability well beyond a typical consumer AI feature.